![]() ![]() Synthetic dyes were first developed in 1856, while natural dyes go back much further in time. Unlike pigments, they chemically bond to a surface like paper or cloth. Dyes, on the other hand, have a much smaller particle size and are soluble in the liquid ink base. Synthetic pigments exist in a number of forms as well. Minerals, carbon, and metals are all examples of materials that can be made into pigments. Email him at or get help by contacting him.A: A: The main difference is the colorant - pigments are usually made of natural materials that are ground down to a very fine powder and are suspended in a liquid ink base. ![]() ![]() “Overall, I feel heard and am impressed that someone at such a high level in the company took the time to personally reach out and address my concerns.”ĬLEAR offered you two free years of membership as an apology, which you accepted.Ĭhristopher Elliott is the founder of Elliott Advocacy (), a nonprofit organization that helps consumers solve their problems. “He also acknowledged that the initial customer support response I received was tone-deaf and assured me that the matter would be addressed internally,” you said. The executive asked you detailed questions about your experience at Dulles so that he could provide coaching to the airport team. You received a call from a vice president at CLEAR. (After receiving your case, I published those contacts on the site.)īut I can help with that. I think a brief, polite appeal to one of the CLEAR executives I publish on my consumer advocacy site might have gotten you a more substantive response. You never heard from anyone at CLEAR after that. “I will share this feedback with local leaders so they can address it right away,” the representative added. You also shared your experience and asked that it be “taken seriously.” In response, a representative refunded you $33, which represents your prorated membership for the year. You contacted CLEAR in writing and asked for a refund for your membership. Everyone should receive the same treatment in the airport security line and be screened quickly and efficiently. It shouldn’t be necessary to fingerprint, scan and prescreen airline passengers. ![]() There are better ways to screen passengers than the TSA’s outdated methods. I’ve seen longer lines for TSA PreCheck and CLEAR in the past, which is disheartening for people who pay extra to get a faster screening. Ultimately, CLEAR has no control over how fast the TSA screens passengers. Adding extra staff might have helped move things along at the check-in area in Washington. You say you arrived at the airport an hour before your flight started to board, that might have been cutting it too close.ĬLEAR should have also been prepared for an influx of air travelers during spring break. I always recommend that travelers give themselves at least an extra hour when flying domestically during busy times. The company’s website is filled with promises that you will get through airport security faster.Ĭlearly, CLEAR shouldn’t have kept you waiting.īut this happened during the busy spring break travel period. Faster screening through CLEAR costs $189 per year. Rather than show your ID or passport to a TSA agent before the screening, you use CLEAR’s eye or fingerprint scanner. Russ Higgins, Falls Church, Va.ĬLEAR is a membership service that offers a “quicker” way to verify your identity at the airport. I’d like a public apology to my children from the CLEAR leadership team. This incident raises concerns about the reliability and value of CLEAR’s services and highlights the importance of addressing such issues to prevent other travelers from experiencing similar frustrations. Dishearteningly, its response was robotic and dismissive, showing a lack of empathy. The employees in Dulles were not interested in helping me, so I contacted CLEAR in writing. We narrowly made our flight, reaching the gate just two minutes before boarding closed. The situation escalated to the point where my family had to beg fellow travelers at the front of the line for mercy. The employees displayed a lackadaisical attitude, refusing to expedite the process despite my family’s pleas and my young children’s tears. My family was shocked to find CLEAR’s security line moving slower than the TSA PreCheck line. My family’s long-awaited spring break trip was nearly derailed at Dulles Airport because of an unexpected failure of the premium security service CLEAR. When Russ Higgins and his family try to use CLEAR, a security screening service, to verify their identities at the airport, they find a long line and almost miss their flight. ![]()
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